Privacy Policy

Account, Order, and Website Data

No email address is required to create an account; a username and password are all you need. VPNKH processes account details and login information to identify accounts, provide subscription services, and respond to account requests. Keep your login credentials secure and avoid entering account information in public settings.

Subscriptions, payments, and refund requests generate necessary order records to confirm service entitlements, resolve billing disputes, and meet applicable recordkeeping obligations. Website analytics help us understand page usage, troubleshoot issues, and improve content. These statistics relate to pages on this website and are not records of websites accessed through international routes. If you include an email address or other details in a support ticket, that information will be used to understand and handle the request. Avoid including sensitive information unrelated to the issue.

Scope of the No-Logs Policy

VPNKH does not record which websites users access through this service or retain connection logs that could be used to reconstruct specific browsing activity. To provide subscription benefits, accounts still need to be linked to necessary status information, such as the selected plan and data usage. This account status is different from destination websites, page content, or a history of individual visits.

Data generated when visiting the VPNKH website or account panel to fulfill page requests, maintain login sessions, and address errors falls within the scope of website and account data processing. It should not be confused with browsing records from international routes. The no-logs policy described here applies to specific website visits made through this service; it does not mean that order or account data is never retained.

Cookies and Local Storage

The website and account panel may use cookies or browser local storage to retain session status, language preferences, and necessary interface settings, allowing users to stay signed in and continue their activities. Website analytics may also rely on browser storage to identify visits as part of the same session. These uses do not require recording destination websites accessed through international routes.

You can clear cookies and local storage in your browser settings. After clearing them, your login status or saved preferences may be lost, and you may need to sign in again or select your settings. Browser storage restrictions may also affect the normal operation of the account panel.

Payment Information and Third Parties

VPNKH supports Alipay, WeChat Pay, and USDT. Payments are handled by the relevant third-party payment service. The information required for payment and the handling of payment credentials are also subject to the selected provider's own rules. VPNKH uses necessary payment results and order information to confirm service status, verify payments, and handle refund requests. Users are not required to submit complete third-party payment credentials to VPNKH through the website.

Before choosing a payment method, read the information provided by the relevant service. If you have questions about the result of an order, you can share order-related information through the support ticket option in the account panel so it can be reviewed. Do not disclose payment details on public pages.

Retention, Deletion, and Requests

VPNKH retains relevant information only as needed to provide account and subscription services, resolve order disputes, and meet applicable obligations. Once the need for retention ends, information will be deleted or processed so that it is no longer associated with an account, as applicable. Retention requirements vary by data type, so closing an account does not necessarily mean that order records still subject to retention obligations will also be deleted.

To access, correct, or request deletion of account-related information, submit a support ticket in the account panel and specify the account and types of data involved. VPNKH will review the request and relevant recordkeeping obligations before taking action. If some records cannot yet be deleted, the response will explain what can be handled. Do not include login credentials unrelated to your request in a support ticket.

Policy Updates

VPNKH may revise this policy when service features, data handling practices, or applicable requirements change. Updates will be posted on this page, and the last-updated date at the beginning of the page will be revised. We recommend reviewing the current version before using account features or submitting data. If a revision affects how existing data is handled, you can ask about its application through an account panel support ticket.